Refund & Cancellation Policy

1. Cancelling a booking

You can cancel online at any time before the class starts, from your booking page (use the link in your confirmation email, or sign in to your account).

2. Free cancellation window

Each course and event has a free cancellation period (by default, up to 48 hours before the class starts). If you cancel within this period you are refunded in full.

3. Late cancellation

If you cancel after the free period has ended, a late-cancellation charge applies. The exact period and the charge are shown to you on the course or event page and again before you pay, and they are stored with your booking. The charge is deducted from the amount refunded.

4. If you do not attend

If you do not attend without cancelling (no-show), no refund is due.

5. If we cancel or change

If we cancel a class or event, or cannot offer the date you booked, you can choose a new date or receive a full refund.

6. Coupons

If you paid with a discount code, the refund is based on the amount you actually paid.

7. How refunds are paid

Refunds are returned to the original payment method through our payment provider, Tap Payments. They are usually completed within 5–10 working days, depending on your bank or card issuer.

8. Payment problems

If you were charged but did not receive a confirmation, or you were charged twice, contact us with your booking reference and we will fix it or refund you.

9. Contact

To ask about a cancellation or refund: